The Assistant Service Manager is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Duties and Responsibilities:
Schedules service appointments. Obtains customer and vehicle or boat data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time”.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars or boats and the value of maintaining their vehicles or boats in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written.”
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.