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The purpose of Customer Service Representatives – (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. We are looking for employees to support inbound call center work and giving information to our Florida Residents supporting home assistance programs.
Call Center hours of operations are Monday through Friday 7:00AM to 9:00PM, Saturday 8:00AM to 5:00 PM; shifts will be determined towards the end of training.
Training will be one week Monday-Friday 8:30am – 4:30pm EST
Essential Job Functions:
- Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
- Maintains sincere interest in providing stellar customer care
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
- Exercises independent thinking in meeting customer expectations
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image
- Ability to process information quickly and accurately
- Ability to handle routine customer transactions
- Ability to understand and apply new concepts
- Ability to analyze information and evaluate results
- Ability to effectively deal with complex customers
- Ability to create positive customer relationships by defusing angry and upset customers
- Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment
- Attention to detail-documentation and follow-up
- Ability to work any shift assigned between Monday through Friday 7:00AM to 9:00PM, Saturday 8:00AM to 5:00 PM
- High school diploma or equivalent
- High level of understanding and communication
- Ability to explain and break down complex issues
- Strong technical aptitude
- Proven critical thinking skills
- Excellent verbal and written communication skills
- Microsoft Office applications
- Proficiency in keyboarding/data entry